Remote Support

Direct connection with our technical team without the need for site visits.

Quick Support

New

No installation needed. Download the executable, open it and click 'Request assistance'. Our technician will connect within seconds to resolve the issue.

No prior installation
Encrypted and secure connection
Compatible with Windows y macOS
Closes automatically after the session

Download Quick Support

I'm on Windows Android iPhone / iPad

How does it work?

1Download and open the .dmg file
2Double-click the SuportRemotSIT app inside the disk
3If macOS blocks it: System Settings → Privacy & Security → 'Open Anyway'
4Click the 'Request assistance' button
5The technician will connect with your permission to resolve the issue

Connectar un mòbil

Instal·la l'app "Mesh Agent" al dispositiu Android o iPhone, obre-la i escaneja aquest codi QR per connectar-te al servidor.

Android (Google Play)iPhone (App Store)

SIT Remote Support

SIT's remote assistance tool. Install it on your device and our technical service can connect whenever needed, with your permission.

Secure remote connection
Client-controlled access
Compatible with Windows and macOS
Professional technical support

Download SIT Remote Support

How does it work?

1Download and double-click the file to extract it
2Double-click «Instal·lar Suport Remot SIT». If a warning appears, click «Open»
3Enter your Mac password when prompted
4In System Settings → Privacy & Security, enable «Screen Recording» for «Suport Remot SIT Tray»
5The technician will connect with your permission to resolve the issue